We want you to be delighted with your purchase from Antique Rustic Furniture (“Website”). In the event that you are not fully satisfied, we’ve outlined our Return Policy to make the process as smooth as possible.

1. Eligibility for Returns:

  • To be eligible for a return, the item must be in its original condition and packaging, unused, and free from damage or wear.
  • Custom-made or personalized items may not be eligible for return unless they are found to be defective or damaged.

2. Initiating a Return:

  • To initiate a return, please contact our customer service team within [number of days] days from the date of delivery.
  • Provide your order details, the reason for the return, and any relevant photos if applicable.
  • Our team will guide you through the next steps of the return process.

3. Return Shipping:

  • The customer is responsible for return shipping costs unless the item is damaged, defective, or received in error.
  • We recommend using a trackable shipping method and retaining proof of postage for your records.

4. Inspection and Refunds:

  • Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
  • If the item is approved for a return, we will process your refund to the original payment method within [number of days] days.
  • Please note that original shipping costs may not be refundable.

5. Damaged or Defective Items:

  • If your item arrives damaged, defective, or not as described, please notify us within [number of days] days of receiving the order.
  • We may request images of the damaged or defective item to assess the issue.
  • Depending on the situation, we will offer a replacement, repair, or refund.

6. Non-Refundable Items:

Gift cards and custom-made or personalized items are generally non-refundable, unless they are found to be faulty or damaged.

7. Changes to the Return Policy:

  • We reserve the right to modify or update this Return Policy at any time, with changes being effective upon posting on our Website.

Please reach out to [Contact Email] for any questions about returns or to initiate a return. Our aim is to ensure your satisfaction with every aspect of your experience at Antique Rustic Furniture, including returns.